Case Study: Ear Infection

Case Study

By Laura Hawthorne

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The Tympa system enables a multi-disciplinary set of clinicians to better facilitate patient access to ear and hearing health services. We want to ensure patients receive the care they need quicker and easier than ever before.

The following case study demonstrates how the Tympa system can be used in a community setting to rapidly deliver care in conjunction with local GP services.

Fran, a Day Lewis clinician from Reigate, recently saw a patient who explained he was suffering from pain and popping sounds within the ear. Upon examination Fran observed a healthy left ear, however the right ear contained some white debris which was consistent with an infection surrounding the patients ear. It was also swollen and painful to the touch.

Fran captured images of both ears and sent these to the local GP practice. The GP agreed to a video consultation with the patient and within 20 minutes he had a prescription for the antibiotics.

The patient was extremely happy with how quickly he was able to be seen and to receive such a fast resolution for his ear condition which had been troubling him.  

This is a great example of how the Tympa system can be used as an effective diagnosis and triaging tool within the framework of existing care services. If the patient had sought help directly from the GP he may have faced a longer waiting time compared to accessing care via his local community pharmacy.

Our CEO, ENT surgeon Dr Krishan Ramdoo, had this to say about the case:
The NHS Long Term Plan aims to deliver more care in the community and is aiming to reduce face-to-face hospital appointments as much as possible. The COVID-19 pandemic has further enhanced the need for alternative and more efficient care pathways. This case study is a great example of how, through simple interventions and adoption of innovative technology, existing pathways can be streamlined and ultimately improve the patient journey.

If you’d like to find out how you could offer ear and hearing health services to your local community, please fill out the form below and a member of our sales team will be in touch with further info and a live demonstration of the Tympa system.


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